Terms and Conditions


Terms and Conditions

Please read our Terms and Conditions of Sale before you place an order with Camping World. We are happy to answer any questions, problems or queries relating to our Terms and Conditions and you can contact our team by telephone Mon-Fri 9am to 5.30pm, or by email 7 days a week.

By placing an order with Camping World it is taken that you have read and accepted our Terms and Conditions in full.

Contact Details:

Telephone: 01252 316 649 (UK) | 00441252 316649 (Outside UK)
Email: sales@campingworld.co.uk

Guarantee of Quality

Camping World guarantees that all products sold are of the highest quality and meet all relevant required current EU legislation standards for the purpose they were intended.

Order Confirmations

Upon submitting an order using our automated shopping basket system, you will receive an automatic confirmation of your order as an e-mail. Please check that the details contained in this email are correct. If there are any mistakes in your order, please telephone or email us immediately. The email you receive is a copy of your order as sent and is neither an invoice nor a formal acceptance of your order. A Dispatch Note will be included with your order.

By placing an order with Camping World you are confirming that you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. For card security reasons payment may be debited before the contract is formed. If your order is cancelled by either party or ultimately rejected for any reason, a full refund will be made immediately using our secure online payment processing system. For the purposes of this agreement the dispatch of your order from our warehouses constitutes our acceptance of your order.

Complaints

Complaints will be dealt with promptly and in accordance with UK law. To register a complaint, please send an email in the first instance to: customerrelations@campingworld.co.uk outlining details of your grievance and we will answer it in line with our Complaints Handling Procedure.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Any emails sent to customers of this shop will contain a link to remove yourself from any list we hold and may send out with special offers and Information we feel will be of benefit to you. We will not pass your personal details to any third party, except for those required partners required for the express purpose of fulfilling your order. This will include our delivery partners and for certain orders this may include the specific supplier for the goods you have ordered. Our data agreements with our partners require the deletion of this data after the order is fulfilled and allow no use of this data outside of directly dealing with the specific order fulfilment. The type of information we will collect about you includes: your name, address, phone number and email address.

For the express and sole purpose of completing returns, resolving complaints and warranty processing we may need to share basic personal data with our suppliers and courier partners. You may ask us not to share your data, but this may delay and/or effect the resolution we are able to offer.  

We will never collect sensitive information without explicit consent and Information we retain can be checked by emailing us. If there are any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with the law and credit card information is deleted within 28 days of an order being completed. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser, (if you use remember me option on the checkout page). You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Prices and Payment

The prices charged for goods shall be those ruling on the date of order. Whilst every effort is made to keep the prices and products on the Website up to date some late changes could arise. If a price changes or a product becomes unavailable you will be notified and given an option on something else or a full refund if required. Refunds for valid claims will be made via the same method of payment as used to place the order.

We accept most major Credit Cards, PayPal, Amazon Pay, Bank Transfer, V12 Retail Finance and Cash (in store only). Exchange rates around the world do vary all the time so payments made to www.CampingWorld.co.uk must always be in UK pounds (£) Sterling. If you are ordering from outside the UK, it is your responsiblity to check if your local bank will charge you for ordering on a UK based site in (£) sterling. All international payment charges for sending and receiving must be met by you; in the case of Camping World refunding international payments for unwanted orders and customer order error, any international payment charges will be deducted from the refund amount unless agreed otherwise in writing. If you are paying via PayPal please check their website so you are aware of any potential additional charges. Any additional bank or PayPal charges are completely separate to your Camping World purchase and are unfortunately out of our control. Camping World will not be liable for any finance charges made by third party providers and outside of our direct pricing control. 

Shipping and Delivery

Camping World have negotiated low rate worldwide postage costs to ensure our customers receive the best possible shipping services. We receive daily collections Monday to Friday from our dispatch warehousing to ensure prompt dispatch of orders, and offer various standard (Royal Mail 1st Class, 24, 48) and express services (9AM, 10AM, AM, PM, SAT 24, SAT 48) for your convenience. Whilst we can guarantee UK delivery on a certain day by prior request on standard services (exclusions apply), these services are not usually guaranteed for delivery on a certain day due to fluctuations in processing time based on order volumes. Shipping times to destinations outside of the UK may vary. Please note we do not dispatch orders on weekends or bank holidays.
Free Super Saver Delivery is a non-priority service and orders with this delivery method will be dispatched after all orders choosing express delivery options. Delivery is estimated within 2-10 days for UK orders, 5-14 days for European orders and within 7-21 days worldwide. No timed service guarantee is offered on Super Saver Delivery. Times, services and service level guarantees may be affected by things such as extreme weather and are subject to change at any time without notice.

The Highlands, Islands and off-shore UK destinations should allow extra delivery time (approximately 1 day to service chosen) due to their remote locations. This only includes postcodes: IV, HS, KA27-28, KW, PA20-29, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25. Some express services are not gauranteed or unavailable for these locations, but may still be chosen. Customers choosing express services to these postcodes will not be eligible to claim for late deliveries.

Camping World prioritises safe, careful and on time delivery for our customers and monitor our courier service levels constantly - we typically use the following couriers: ParcelForce, TNT, FedEx, GLS, Royal Mail and these relationships, developed over time, mean we can offer the best and most reliable service to our customers.

Voucher Code Offers

Any marketing email voucher codes sent out to our customer database are subject to one use per customer unless stated otherwise in the email promotion imagery. You can not use voucher codes to buy our Camping World gift vouchers unless it is stated in the offer that you can specifically use them on Gift Vouchers. If we have a 10% off promotion on EVERYTHING this still will exclude using the promotion to purchase a gift voucher.

Please Note: We do not allow the use of multiple coupon codes ("voucher stacking"). When placing an order online our website will only allow you to use one voucher code per order. In the case of system error that allows multiple vouchers or the inappropriate use of vouchers, at our discretion such orders may be cancelled and any payments made refunded.

Returns Policy

Visit our Returns Page to view the full returns policy.

Force Majeure

Camping World is not liable for any delay or failure to fulfill any order due to events beyond our control. While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, Significantly Adverse Weather, or other causes beyond the control of Camping and Leisure World.

Note: These terms and conditions do not affect your statutory rights as a consumer.