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Camping World 3 Year Instant Replacement Warranty £79.99
3 YEAR INSTANT REPLACEMENT WARRANTY PLAN
One of the best ways of protecting your product now and in the future is with our 3 Year Instant Replacement Warranty Plan. Our plan offers you protection for 3 years with a 7 day resolution guarantee, so that if you have a problem we’ll simply replace it, repair it, or credit your money back within 7 days
If it breaks, we’ll replace it
A new one in 7 days
Your choice, you decide
Problems sorted with minimal hassle
Covers parts generally not covered by a manufacturer warranty
Product protection for 3 years
European parts cover
7 day resolution guarantee refers to us being able to issue an outcome decision to within 7 days. We rely on your availability to return and collect replacement goods so actual completion times may vary.
Terms and conditions apply.
For most products costing up £150, we’ll give you an instant replacement on the spot in the event of breakdown or mishap if we have available stock. For products costing over £150 we’ll replace it within 7 days if we can, or if we can’t we’ll give you the choice of waiting until it becomes available, having a repair, or taking a credit to spend on something else. Pay By Finance orders are excluded from a credit resolution and must opt for an immediate exchange product if a like-for-like replacement is not available.
General Terms & Conditions
Our Agreement: By ordering services from Camping World you are entering into a contract with us. The terms below are important and set out our mutual obligations and what you are agreeing to. We rely on the information and images you give us to provide this service
Liability Exclusions: We do not have specific knowledge of your set up or the environment in which is it used or stored. Whilst we will use our best efforts to minimise disruption to your set up, we cannot be responsible for any unforeseen consequences of replacing equipment with similar equipment when a like-for-like replacement is not available. Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer's warranty and take appropriate action.
We cannot be responsible or liable to you in relation to any service regarding:
o any loss of (or loss of use of) any item returned with but not part of the item to be replaced;
Information we require and use of information
In order to effectively process your claim we may pass some of your information to the relevant supplier of your product, to our repairers, and to our couriers if it is necessary to resolve your problem. The information we shard will be the minimum necessary to effectively resolve your claim and will be used for no other purpose. Information we may need to share includes your name, address, telephone number, email address, purchase information and details of any previous claims that are relevant.
7 Day Resolution Guarantee – your obligation
Where we are unable to provide a replacement of similar specification and value we will offer you Camping World credit to the purchase value of the original product (excludes Pay By Finance orders). We cannot guarantee a like-for-like replacement due to product seasonality.
Where you would prefer to keep your original product with the problem repaired rather than a replacement or credit we may attempt a repair at your request if it is economically viable for us to do so.
If a replacement product is not available at the time the problem arises but will be available within 90 days, at your request you may choose to wait for your replacement rather than receive credit.
What’s not included
o Some regularly replaced items/consumables like batteries
Camping World Customer Relations, Units 3&4 Blackwater Trading Estate, 26 Blackwater Way, Aldershot, Hampshire, GU12 4DJ or email us at: firstname.lastname@example.org
Who we are:
3 Year Extended Warranty Terms & Conditions
Due to health and safety at work regulations we require goods to be returned clean, dry and hygienic for inspection and repair. If the equipment is dirty or wet it will be returned immediately at the expense of the buyer. The general rule is that if it smells, is visibly dirty or wet it will be rejected
When you buy camping and caravanning equipment you will have various statutory rights that apply to the purchase. These include the right to claim for a repair or replacement for up to six years (five in Scotland) if your goods were not of satisfactory quality or fit for their purpose when they were sold to you
However, after the first six months, you will have to prove that the goods had a fault when sold to you and this may involve having to take legal action against the retailer. In practice, the manufacturer will usually deal with any reliability or quality issues during their guarantee period
There are 2 reviews with an average rating of 5.00
Sarah from United KingdomOwner03 May 2016 11:48
I bought a really big air tent last summer and it turned out to have a bit of a problem which was minor but I obviously wanted it sorted out which meant I had to send it back. My big problem was that I wanted it fixed but I needed it for camping in 10 days tine! Because I had their warranty Camping World took on the liability and were able to sort it out in less than 7 days rather than having the hassle of going through the standard manufacturer warranty claim process which I was told could take up to 6 weeks! They actually managed to order in and fit a full set of new air tubes even though it was just one valve that needed replacing! Literally cannot thank them enough for going above and beyond and giving me that extra bit of peace of mind
Guy from United KingdomOwner08 August 2019 12:20
Great customer service again from camping world. Thank you.
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