Terms and Conditions

Terms and Conditions

Please read our Terms and Conditions of Sale before you place an order with Camping World. We are happy to answer any questions, problems or queries relating to our Terms and Conditions and you can contact us by telephone, facsimile or email 7 days a week during regular business hours. By placing an order with Camping World it is taken that you have read and accepted our Terms and Conditions in full.

Contact Details:     Telephone: 01252 316 649 / Email: sales@campingworld.co.uk / Facsimile: 01252 333129

Guarantee of Quality

Camping World guarantees that all products sold are of the highest quality and meet all required current EU legislation standards for the purpose they were intended.

Order Confirmations

Upon submitting an order using our automated shopping basket system, you will receive a confirmation of your order as an e-mail. Please check that the details contained in this email are correct. If there are any mistakes in your order, please telephone or email us immediately. The email you receive is a copy of your order as sent and is neither an invoice nor a formal acceptance of your order. A Dispatch Note will be included with your order.

By placing an order with Camping World you are confirming that you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. For card security reasons payment may be debited before the contract is formed. If your order is cancelled by either party or ultimately rejected for any reason, a full refund will be made immediately using our secure online payment processing system. Camping World will not be responsible for any loss arising from exchange rate fees or changes for customer-initiated cancellations. For the purposes of this agreement the dispatch of your order from our warehouses constitutes our acceptance of your order.

Complaints

Complaints will be dealt with promptly and in accordance with UK law. To register a complaint, please send an email in the first instance to: sales@campingworld.co.uk outlining details of your grievance

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and any subsequent laws passed supeceding this Act). Any emails sent to customers of Camping World will contain a link to remove yourself from any list we hold and may send out with special offers and Information we feel will be of benefit to you. We will not pass your email address to other trusted traders unless by agreement. This will include situations involving any third party other than our contracted delivery partner and suppliers with who we hold specific data sharing agreements for the sole purpose of fulfilling your order. The type of information we will collect about you includes: your name, address, phone number and email address.

We will never collect sensitive information without explicit consent and Information we retain can be checked by emailing us. If there are any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with the law and credit card information is deleted within 28 days of an order being completed. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser, (if you use remember me option on the checkout page). You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Prices and Payment

The prices charged for goods shall be those ruling on the date of order. Whilst every effort is made to keep the prices and products on the website up to date some late changes could arise. If a price changes or a product becomes unavailable you will be notified and given the option to delay your order, an alternative option or a full refund if required. Refunds for valid claims will be made via the same method of payment as used to place the order.

We accept most major credit cards, PayPal, Amazon Pay and also offer consumer finance subject to status. For off-line purchases we accept both UK and international bank transfers but you will be responsible for any handling, receiving, clearing and exchange fees. For change of mind returns any handling, sending and clearing costs, as well as any exchange fees associated with refunding a transaction will be the sole liability of the buyer and will be deducted from any refund amount due. We will only accept (£) Sterling Postal Orders, Personal Cheques or Bank Drafts by prior agreement and in the absence of other available payment methods - typically this will be for group purchases for organisations that require dual signatory authorisation - and in all cases goods will not be released until a clearing period has passed up up to 10 days after presentation. Exchange rates around the world do vary all the time so payments made to www.campingworld.co.uk must always be in UK pounds (£) Sterling. Customers are responsible for their own exchange rate and processing fees which may vary depending on their bank.

Tax-free international orders / exports

For tax-free international orders the purchaser will in all circumstances be solely responsible for any local customs import duty, tax and clearing charges which may be applied to their goods by their local customs authority. For the avoidance of doubt the automatic return of any goods to us by a customs authority following non-payment by the purchaser of any local customs import duty, tax and clearing charges will be treated by us as a 'change of mind' return and will incur a return shipping charge from the carrier, the direct cost of which will be deducted from any refund due; a copy of the return waybill may be provided to the purchaser on request.

Shipping and Delivery

Camping World have negotiated low rate worldwide postage costs to ensure our customers receive the best possible shipping services. We receive daily collections Monday to Friday from our dispatch warehousing to ensure prompt dispatch of orders, and offer various standard and express shipping services for your convenience. Whilst we can guarantee UK delivery on a certain day by prior request on standard services (exclusions apply), these services are not usually guaranteed for delivery on a certain day due to fluctuations in processing time based on order volumes. Where couriers suspend service guarantees due to external circumstances, service timings will become advisory only and we will suspend our service guarantees in line with our courier partners; when service guarantees are suspended service delays should be anticipated and we are unable to refund any postage costs due to service delays during the period of suspension. Shipping times to destinations outside of the UK may vary. Please note we unable to dispatch orders on weekends or bank holidays.

Free Delivery shipping options are treated as a non-priority service and orders with this delivery method will be dispatched after all orders choosing express delivery options. Delivery is estimated within 2-10 days for UK orders, 5-14 days for European orders and within 7-21 days worldwide. No service guarantee is offered on free delivery services.

The Highlands, Islands and off-shore UK destinations should allow extra delivery time (approximately 1 day to service chosen) due to their remote locations. This only includes postcodes: IV, HS, KA27-28, KW, PA20-29, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25. Some express services are unavailable for these locations.

Returns Policy

Click here to view the full returns policy.

Force Majeure

The seller is not liable for any delay or failure to fulfill any order due to events beyond the seller's control. While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, Significantly Adverse Weather, or other causes beyond the control of Camping and Leisure World.

Note: These terms and conditions do not affect your statutory rights as a consumer