Returns


We Offer An Industry Leading 12 Month Returns Policy

We understand you may choose to change your mind after purchasng one of our products. That's why we give you ONE YEAR to change your mind.

Simply notify us within 14 days of receipt for a full refund. Items returned after 14 days and within 1 year can be exchanged for anything online or exchanged for a gift voucher to spend at any Camping World Outlet.

Faulty Goods: Please notify us within 30 days of receiving your goods for a full refund, faulty goods returned after 30 days will be eligable for repair or replacement.


Terms and Conditions of Returns

  1. Notify us within 14 days for a refund
  2. After 14 days items are eligible for exchange or vouchers
  3. Notifiy us on any fault goods within 30 days of receipt 
  4. You are responsible for returning the item back to us
  5. Additional postage charges may be required on an exchange
  6. Please do not attach labels or tape directly onto retail packaging/boxes
  7. Items must be unused and returned in original packaging
  8. The following items cannot be returned for hygiene or safety reasons: underwear, socks, swimwear, sanitory products, toilets, other personal items, helmets or other protective items
 

Returns Form

In order for us to process your return promptly, please provide as much information as possible.
Use the Returns Form by clicking on the button below and include this along with your returns.
 

 

 

Returns Address

Send your return goods along with the Returns Form to the address below:

Camping World Returns
Hornbrook Park
Hillier Garden Centre
Brighton Road
Horsham
RH13 6QA
United Kingdom

 

Additional Information

If you have any questions, the easiest way to contact us is by email, or if you would like to speak to us you can call the number below:

Email: returns@campingworld.co.uk
Telephone: +44 (0)1403 255 458  (between 9am-3pm monday to friday)

 

Warranty Information

Items that are not covered under a manufactures warranty:
Tent poles, shock cord and spring links aren't covered under a manufactures warranty. These are seen as a wear and tear item, much like tires on a car.

A manufactures warranty does not cover customer or storm damage. If your tent/product is used in situations/conditions which exceed ours or the manufactures recommendations this may invalidate your warranty.

All other items sold by Camping World come with a 1 year manufactures warranty.

This does not affect your statutory rights.