General Advice


Thinking of returning a tent?

Under Distance Selling Regulations you have a right as a consumer buying online to inspect the goods you are buying. However, tents can be easily damaged during pitching and striking, so we will only accept returns on unwanted tents if they have been inspected in a clean and dry indoor environment - if you do not have the room to do so, many church and community halls will allow you to use their space. We cannot accept a used or dirty tent back for return.

Due to the size and bulky nature of many tents you may wish to contact us to arrange a convenient collection. This is a chargeable service which starts at £10 per box

Please note the following

Tent poles, shock cord and spring links are vulnerable to damage and we will generally consider breakages as user damage and not a fault with the tent

Damage can occur through force being applied incorrectly during the pitching or striking process, and this can cause tearing or ripping to stress points on a tent. Again, we would generally not consider this a fault with the tent.

Lastly, please take care to open your packages and do not use a knife. Many people accidentally cut through their their tent fabric when enthusiastically opening a box and, whilst this is very unfortunate we would not consider this a fault with the tent